Refunds and cancellation

If you are not happy with a paid plan, email us within 14 days of the charge and we will refund it in full. You do not have to explain why.

Refunds go back to the card that paid, through our payment provider. They usually appear within 5–10 working days, depending on your bank.

Email hello@ouratlas.co.in from the address on your account, with the invoice number or the date of the charge. We answer within two working days.

• Cancel at any time from your account page, which opens the billing portal.
• Cancelling stops the next renewal. It does not end the period you have already paid for — your plan runs to the end of it.
• Nothing you have already made is affected. Issues you exported are files on your own device and stay yours.

Subscriptions renew automatically. If a renewal catches you by surprise within the first few days, write to us — we would rather refund it than have you feel caught out.

• Charges older than 14 days, unless something has gone wrong on our side — in which case ask anyway.
• Accounts closed for breaking the terms of service.

If Atlas failed and cost you a subscription period — the export would not produce a file, the site was down — that is on us, and the time limit above does not apply. Tell us what happened and we will put it right.